The service attitude was excellent. Despite a long queue, they patiently answered all questions, and they didn't show any displeasure when I declined to buy insurance.

Picking up the car was very convenient and quick. Since we had a lot of luggage, we temporarily switched to a larger car, and the additional cost was very reasonable. Returning the car was done in a second, amazing!

Car was dirty when I got it...I actually had to clean it. This car was heavily scratched and dented. There was also a cap on the back of the car that would fall and hang everytime I drove, I would have to slot it back in each and every time I parked with concern that someone would pull it out. ( I have pictures ). Upon my return, they didn't even got up from the front desk, didn't want to walk around the car to inspect that I had made zero damage, he just asked me if I filled the tank. I always rent from Avis at this location and this is the second time in a row that the car is dirty. I don't typically right reviews but this time was not acceptable. Not sure I will rent from them again.

Budget accepted the booking and had my flight arrival time but when I arrived at the office it was closed leaving me stranded and having to book another car through Sixt who were extremely helpful and claimed it often happened with Budget. Other customers were also stranded in the same circumstances.