They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

Car pickup procedures were simple and clear.

It was okay. They gave me an electric car since there were no fuel cars available.

This company has many reliable cars.

The car had a vibration between 60 and 65 and needed to have the wheels balanced. Hardly surprising with two different tyres on the front and different tyres on the rear