The car from Enterprise Rent-A-Car was very new and clean, with just 13,000 miles. The staff knew I wasn't used to driving a Mercedes and introduced various functions to me. Very professional and efficient.

The car was different from the one we booked.

At the Enterprise counter at Southampton Airport, the rental company said our credit card didn't have a chip, so they couldn't process the rental. We asked for a refund of the deposit at that time, but the staff said they hadn't received any deposit and showed me the information on their computer. After returning home, I requested a deposit refund through the rental platform, but several days have passed without any response. The rental platform is very unreliable.

The service from Eurocar is very professional, and the shuttle buses to each terminal are incredibly convenient.

Automatic car not available despite having paid for an automatic. Were forced to take a manual car - fortunately I have a Manual Lhcence. No discount offered for inconvenience. Very disappointing. Meant my wife was not able to share the driving load with me.