There were no issues during my self-drive trip in the UK, and the overall car rental experience was good. However, problems arose after returning the car. Nearly 20 days after I returned to my country, the rental company unilaterally claimed that there was damage to the front windshield. The car passed inspection when I returned it, so how can they determine it happened during my rental period after such a long time? Moreover, they provided no pictures or other evidence, just a £250 damage invoice. Thankfully, I had locked my credit card in advance. Last year, I rented cars twice in San Francisco and just dropped off the keys without any problems. I didn't expect UK car rental companies to be so tricky. I hope Zuzuche can remind tourists planning to rent cars in the UK to make sure they keep video evidence when returning the car. When I returned mine, the staff at the time simply looked around, recorded the mileage, and told me I was good to go. Perhaps they noticed I didn’t have any evidence and pulled this stunt because of it.
The car was a lower class of vehicle but was good and did what I needed it to do. Good on fuel. Staff were helpful and process at pick up and drop off
About QEEQ:10.0/10
Qeeq was easy to use. Only issue is enquiring about reduced price as it was a lower class of vehicle than I was meant to get. They are dealing with it and keeping me updated.
“Too much time wasted with a car that needed service”
About Enterprise:6.0/10
I waited 40+minutes to get the car and the drop off was not in the airport but far away, I needed a bus to go back to the airport, not as planned. The tires where losing air half the way I had orange sign showing. The car was 7years old and the seat belt of the passenger didn’t lock.
About QEEQ:10.0/10
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