Good Experience

Never showed for pickup. Said they closed at 9:30 so why would they allow a reservation at that time? Also at the time of booking hours were 24, then the changed them without telling us. So I was left stranded at the airport. Could not reach them by phone and tried calling since 9:20 pm. Will never use fox again. They didn't even apologize for their error. Poor customer service!

Quick to respond when I reported this issue

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

Booking was easy. No issues with Easyrentcars.