Stress free. No problems.

Service was very efficient

Delayed giving the car by five hours, causing a day's itinerary to be wasted

I am very disappointed with this rental company. Firstly, despite clearly stating at the counter that we did not need any additional services, they still added over 1,000 RMB in fees. When we protested, the staff crossed out the fees with a pen and told us not to worry, but the charges were still deducted after returning the car. Multiple negotiations have not resolved the issue, leaving me extremely disappointed with Hertz!!! Furthermore, the quality of this Model 3 was particularly poor. The exterior was covered in scratches, the interior was heavily soiled, and most importantly, it had severe wind leakage far worse than other Model 3s. Additionally, we specifically asked the store staff and were told that charging was free, but we were still charged for it after returning the car. Overall, this was a very unsuccessful and unpleasant car rental experience, and our complaint is still ongoing…

Very spacious SUV. Customer service was very friendly and helpful!!! We will definitely be repeat customers!!!

Booking online was very easy. Since I booked 5 months in advance I got a Great deal on SUV rental!!!

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.