The self-service check-in area had no one to provide explanations, only counter staff who could improve their efficiency.

Good, the vehicle is relatively new.

The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

This is my second time renting from this location. The staff are very nice and do not push for extra charges. I was given a Chevrolet Captiva. During the rental period, I needed to extend my rental time and it was quickly arranged with a phone call. The first car needed to be swapped because the rental company was going to auction it, and they arranged a replacement in advance and delivered it to me. The service is excellent.

Like: No hidden fees like other car companies.