Coche excepcional y trato muy bueno por parte del personal

All was smooth. I was asked if I wanted an upgrade but I was quoted an upgrade price that was more than my actual booking so I declined. I was signed up for a full to empty fuel package without asking for it. I believe I should have been full to full. This spoilt my overall experience of Alamo.

I would have liked to know a little more about the Volkswagen Jetta start and locking systems. They were a little confusing.

We chose a Ford Escape but wish we hadn't selected that particular vehicle. It made a noise when full lock was applied and when the vehicle reached speeds between 45 and 65 the interior noise (combination of road and engine) was really loud. The noise was similar to that when in a jet airliner and you're sat near one of the engines. We only noticed it on the 2nd day and should really have taken it back, I guess we didn't because it would have taken time from our holiday.

Difficult to comment, I booked online and everything went smoothly.

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.

Like: The staff recommended me to rent a Subaru Outback because of the weather conditions in Montana. The car was in an excellent condition. I am pretty much satisfied with my rental experience.