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Live chat Email us Service Code: 6279134151
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Overall easy experience

Reviewed: Thu, Jul 11, 2019
About Europcar: 9.3 /10
Europcar counter folks were fine but their 24/7 emergency line was not. We called for help when a warning light came on in our Volvo. The person answering did not speak English but said someone would call us. Never got a return call. We figured out the issue but if it was more severe I can imagine a frustrating experience. Got their cell phone/WiFi rental. It was fabulous making navigation and location highlights easy. Worth the money.
About QEEQ: 8.0 /10
All aspects were great except it would have been helpful to add the rental company on the confirmation. We made the reservation far in advance and forgot it was through Eurocar. Overall experience was great.
Standard | Volkswagen Passat Station Wagon Automatica or similar

Relevant Reviews on Europcar in Italy

Anonymous

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Reviewed: Mon, Dec 1, 2025
About Europcar: 10.0 /10
The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.
About QEEQ: 10.0 /10

Ula Eisenhower

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Reviewed: Sat, Jun 15, 2024
About Europcar: 10.0 /10
Overall satisfaction
About QEEQ: 10.0 /10

Humphrey Marlowe

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Reviewed: Thu, Jun 30, 2016
About Europcar: 2.0 /10

Joanne Spencer

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Reviewed: Mon, Sep 14, 2015
About Europcar: 8.0 /10
The store near the train station is quite busy. Fortunately, we were the first to arrive in the morning, and soon many people came. This location is in the city center without a parking lot, so the rental cars need to be driven over by the staff from another place. Our paperwork was completed quickly, but we waited almost half an hour for the car. The car was good, a Volkswagen diesel, powerful and spacious. Returning the car at the airport was easy; it's located in parking lot 2. The two guys there were nice and checked the car quickly.

M.O'Reilly

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Economy | Peugeot 208 or similar
Reviewed: Wed, Jun 22, 2022
About Europcar: 8.0 /10
We had a very long wait to pick up our car in Florence. There was a long queue to get service.
About QEEQ: 8.0 /10

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