Very satisfied. The female staff member was enthusiastic and patient. The store is located just across the street from the Seville train station, a 2-minute walk. The car is parked in the lot right below the store, very easy to find. The car had only 30,000 kilometers on it and was very new. The staff proactively asked if we preferred a petrol or diesel car, very nice. The €2000 deposit was refunded to my credit card within half a day after returning the car. Very fast. Overall, a perfect score.
WE checked the car when we rented it. When we returned it they told us that we had damaged the inside of the door. We said we had not. When the OK rental man came to check the car the first thing he did was open a door and say the inside was damaged. It was as if he knew where to look. He did not check any other door. This could not have happened when we had as as we drove straight from the airport to our friends Finca which has high fences and an electric gate. The car did not move the whole time. It cost 17 euros to fill the car up. They have not refunded the 1200 euros excess nor the 200 euros for the fuel. We have contacted out credit card company to dispute the charge. This ifs obviously an insurance scam by the company. We will fight this.
About QEEQ:10.0/10
It was very easy to book. I will never book with OK rentals again. The pick up was ridiculous as we waited over an hour to collect our car and then were accused of damaging it.
Obligé de prendre une assurance + une prime de carburant. Au départ le prix de la location était de 35€ pour 5j est passé à 210€... a éviter
About QEEQ:8.0/10
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