MODE CAR RENTAL REVIEWS

I have to give unparalleled praise for this company's service. Although it's a few kilometers from the airport, they have a 24-hour hotline, and simple English is sufficient. The airport shuttle service is extremely fast. During this trip, I left my phone in the rental car and realized it only after reaching the airport. I called the company, and they immediately sent someone to take me back to the car to retrieve it. My phone was still there, and they promptly drove us back to the airport. Returning the car was hassle-free, just handed over the keys, and they didn't check anything.

Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.

Overall, I was satisfied, but the ending wasn’t perfect due to a one-sided issue.

Nice staff, very helpful

Car was fine. Location was fine. Staff were polite enough but almost too relaxed. No sense of urgency. I just wanted to hurry them up a bit.

Easy to use and so cheap

We were unaware that MODE was not located at the airport, so we ended up getting a taxi which cost $20 to the location. We hadn’t realised that they were waiting for communication from us so they could come pick us up. I’m not sure if this communication issue was a mode or EasyRentCars issue. Would have been good to know they offer airport pick up before hand. The car was in quite worn shape but for the price it wasn’t bad. One hub cap came off the wheel because they were all held on with zip ties. We also found the car struggled up hills. We didn’t expect much because the price was so cheap though. The lady that dealt with us when we arrived was excellent though, she was really helpful and kind, so that was the best part of the experience.

Everything was fine, except for the fact we didn’t know we could be picked up from the airport by MODE.

Because we arrived in Auckland in the early morning. When renting the car, we were not given a specific contact number for early morning (the order listed a daytime contact number). As a result, we couldn't contact the car rental company when we arrived at the airport. However, this mistake should be attributed to QEEQ for not providing the early morning contact number in advance.

Was given a broken car.

Overall service is acceptable, but note that they require a daily deposit of $1,000. Be prepared.

Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.

Very easy to use, booking was quick and clear.

There were no other customers at the branch, but the process was still very slow.

It's okay.

I am generally satisfied with the overall service!

The car was honestly mediocre, but at least it had four wheels and could move. The model was old, and its condition was nerve-wracking. If you step lightly, it doesn't move; if you step heavily, you worry the engine might blow.

Poor, really very poor. I was supposed to pick up the car at 11 am, I arrived at 10:30 am and no one was there. I have a video as evidence. Someone showed up at around 11:10 am, and then they told me my credit card couldn’t be processed for the security deposit, so I couldn't get the car. It was past 11 am, so I couldn't cancel the reservation. I arrived at 10:30 am, how is that my fault? The rental company didn’t respond at all. I seriously suspect they are colluding. I’m planning to file a complaint with the authorities when I return to my country.

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

The staff members were really helpful and didn't try to sell me unnecessary products.

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Service from Qeeq was excellent.