CAR RENTAL REVIEWS ON BARGAIN AT MELBOURNE AIRPORT, MEL

Very friendly

Vehicle had bald tires. Engine warning light was on for the entire hire period. Car ran rough and coughed and spluttered when accelerating making it quite dangerous in some situations. Counter service at Bargain rentals was good.

given an option to change to Kia Carnival which was more responsive and better though the luggages were a challenge（smaller than the Hyundai iMax I booked).

good range of selection of cars.

I rang to find out where my car was at. Was told no car available and can't do anything about it.and I'm at the airport at 1 o'clock in the morning with my pregnant wife and 2 year old. I had to catch a taxi that cost me $177.

Like: Quick, efficient and really good value for money. I would definitely recommend to ohters
Dislike: Nothing! Everything was good

The girl from the pickup counter forgot to tell us that there was a 24 hr drop of location and we had to wait for the pick up location to open at 8 am. We almost lose our flight because of this.

Problem getting collected at 2am. Phone kept going to office saying call back in office hrs. Selected accident option, and explained - woman sorted problem out within minutes. Then a quick pick up. Good car. Easy drop-off

Good. it was very spacious.

Easy access and easy booking process

Wait for pick-up at airport was a bit long and checking out car felt rushed, but staff were friendly. Drop off was a bit odd and staff did not communicate that I had dropped off car to the 2nd location so was receiving a call while on the plane looking for the car! Insurance cost twice as much as the actual rental.

The counter staff was hard selling the highest zero excess Insurance. Had little choice. The rental car has lots of scratches and dents and the interior was dirty. There was a time when I cannot start the engine because the key could not turn to on the ignition. Had to struggle a few times to turn the ignition. The fuel was not even full tank. 3/4 filled.

Ok.

Very helpful. Easy drop off facility, close to airport. Would use again

Excellent service would recommend and use again, no doubt!

The car given to us was not similar in size with the one we rented. We felt short-changed and disappointed. The Counter staff was rude and unprofessional. If they needed customers to bring along their home country IDs, they should inform the customers via email in advance. Few people will bring along their home IDs when they travel abroad! The cleanliness of the car can be improved further.

The place for pick up should be more detailed in official website

Not located at the airport but a free shuttle is provided, so it’s ok. Just need to cater about 30mins additional to pick up and return

Easy site to use, getting me the best deal.

It's recommend to provide a map where is the pickup location.

Service attitude was a bit poor, didn't care about customers, slow

Since I didn't pick up the car at the airport, there weren't many people, so the queue time was short.

The price is great value. call for free pick-up from airport and wait around 10 minutes. very quick process to take the car. The small car which we reserve is new and good condition.

Upon arrival the bus driver was lovely and personable. When dropped off at the rental office, the lady standing at reception did not greet me, despite me saying hello to her, and she proceeded to ignore me while looking at both her mobile and the computer. After 5 mins another man began to assist me but interrupted this transaction with getting on a handheld radio to demand a third person attend the desk. This was the person who picked me up from the airport. He then completed the paperwork pertaining to my rental while answering the phone, the other staff members having disappeared at this point. In all, i didn't feel a valued customer, and although this is the cheapest car hire, is be reluctant to use them again......customer service is much more important than a few dollars to me. If the woman wasn't working, then she shouldn't be at the front desk. If she was working, she should acknowledge customers as they arrive, even if it is to say "I'll be with you in a minute".

Very good value. Good pickup and dropped off

Easy to make booking and good communication.