This car rental company has the most rules I've encountered in the past 6 years of traveling. In contrast, AVIS in Thailand always provides me with great convenience. This time, due to an issue with my VISA card, they charged me an extra 300 RMB, and attempts to resolve it through direct communication and with the help of the customer service were unsuccessful. At the same price, I will avoid this rental brand in the future.
Pretty good. You need a credit card to pick up the car. After returning the car, we had to go back to the hotel. It would have been nice if the driver could drop us off, even if there was an extra charge, as it would be more convenient than getting a separate taxi.
The car was in terrible condition; the exterior was bad enough, but the seats were filthy and worn out. The car kept shaking and making creaking noises while driving. Most importantly, the entire car was infested with ants. I placed my packaged pizza in the trunk, and by the time I got home, it was swarming with ants. You can't imagine how many ants there were. I highly recommend avoiding this rental company.
It was okay! What I was unhappy about is that I was supposed to pick up the car at 16:30, but I didn't get it until 17:30! After registering, the car was not parked in the parking lot. I had to wait for the staff to drive it over, which took about half an hour!
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Maureen Ruskin
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