“There was a problem with the first car that was prepared, but it was exchanged”
About ASAP:4.7/10
The room in the first rental car was very dirty and there were a lot of ants. For this reason, the vehicle was requested and changed.Initially prepared vehicle compartment was not clean enough.I would like you to improve this part.
Choosing ASAP as there are lots of good reviews on this thai car rental company. Yes the car I rented met my expectation. Good customer service at front desk. Don't need to wait long while returning vehicle and had help me to return thumb drive that I used it for audio during road journey. Will be using ASAP again.
The car already drove 99000km when I rent it, But the car condition was totally fine. Engine, Interior... fine. 13 months ago, I rent the same category car from ASAP. Then, ASAP gave mineral water and small bag... I remember it, so I did not buy any drink at Don Mueang airport...But at this time... I should had bought some drink before pickup. Mai pen rai.
“They required me to email them the E voucher on the spot (at the counter). 8000 Bahts deposit ?”
About ASAP:7.7/10
8000 Bahts deposit paid by Visa Credit card normal?
To email the E voucher to them at the counter normal? Lucky I printed a copy.
ASAP staff service needs improvement.
“The experience is good but upon returning the car is a hassle.”
About ASAP:10.0/10
Upon returning the car, we were asked to park near exit 7 on the outer lane, But there is an airport officer that don't allow us to get back to the terminal after returning the car. If car rental can sort out this then it will be great.
Car was good, but had smoke smell
Oil warning light came on, response from help center was to not answer or put the phone down
Staff did not speak any English which was an issue
ASAP does not provide electronic rental confirmation service. If you haven't printed it in advance, you must email the confirmation to the staff on the spot.
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