The first time in life I got the same car I booked, a Fiat 500 cabriolet. A good start when we arrived at Avance in the hall of the airport. The employee asked of course if I wanted to upgrade the insurance. I answered negative and he stayed polite and didn't push for more. After the paperwork we got many recommendations to visit on the island. We were positive supprised about the kindness of the employee after I got so many times screwed up at rental car companies. But the employees of Avance are different, excellent!
On the papers was clear how much fuel was left and you can bring the car back with the same amount of liters. The Fiat was in perfect condition and we enjoyed the cabriolet a lot.
“The best experience I had throughout rental companies I have already tried.”
About Avance:10.0/10
Exceptional experience. Flexible. Very smooth pick-up, drop-off experience. Extremely clean and new car. Staff very polite. I clearly recommend it, since it is my best experience so far.
About QEEQ:8.0/10
Avance shop in city center was not an option through qeeq. Only airport one.
“The car company service was OK, but the space for luggage was below my expectations.”
About Avance:8.7/10
The car didn't exceed my expectations, since when I ordered car I read that the car category is possible to put two big luggage's, actually it was space only for one luggage.
Not a good car - a Nissan Note with 82000 km on the clock. No power - struggled on the mountain roads.
Poor turning circle. 'Notchy' gearbox. Warning light on constantly - was told this was OK. A second warning light came on near the end - handbook only in Greek!
No map provided.
The vehicle we got had plenty of room for all six of us but was quite beat up. Everything else (customer service etc) was fine. Insurance up sell was a bit intense.
Signing the rental contract didn't take long - no hard sell either. Collecting the car was also easy and the staff were friendly. Easy drop off on return and no problems. Would use again.
About QEEQ:10.0/10
Easy to book and got exact car that I booked. Overall very pleased with the booking process.
External damage to bodywork was evident all around. All marked on paperwork and in all honesty removed any worries concerning any damage that might have occurred on the vehicle whilst parked in our possession. No quibbles at all.
We chose this company as it was airport collection. We therefore expected someone to be waiting for us when we arrived. Instead after waiting 45 minutes we discovered by accident that there was an avance counter hidden away in the airport that we were supposed to go to. There were no instructions telling us this in the booking info. At the counter the staff member was rude and unhelpful. I mentioned that we had tried to ring the number on the booking form many times, she said we should have dialled 30 in front of the number on the form, like we should have known that when in reality it should’ve been documented. In her eyes it was our fault, and she offered no apology! We had to go outside and upstairs and wait for a shuttle to the collection point even though we booked an airport pick up. The driver threw us around in the car like it was a fairground ride.
Fortunately drop off was better.
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