“Avance is a sketchy operation. I would not rent from them again.”
About Avance:6.3/10
Picked up from Athens airport at night. Red flags went up right away at terminal counter. Online we went for VW Golf, but Avance employee told us we would be getting Mercedes A Class and showed us a picture highlighting features. She started pitching additional coverage complete with old school calculator to illustrate potential cost savings in the event of an accident. As soon as we told her we had already purchased coverage online, Poof! suddenly the Mercedes was no longer available because "it was not returned in time by the previous renter" so we were back to a Golf. At the rental car center where staff was sparse and reeked of cigarette smoke, the Avance employee was friendly enough but in crowded parking lot made a big show of going over the car carefully to make note of its condition. We commented that it was hard to tell if he would have a complete record of the many minor scratches as well as some cracks in lights on the vehicle in the poor lighting. He insisted they have a full history of the condition in their systems and that the most minor scratches would not be an issue. He tried to put us at ease, but we were concerned having never gone through this kind of thing when renting from major companies. We returned the car in the afternoon, and when an employee came to check the gas level, etc. we were told there was a problem. Again we waited. Finally we were told there was a new dent on the underside of the car. We objected that we had no problems and that the employee at pickup had definitely not examined the underside of the car with a flashlight so we could not know whether the damage was already there. Avance supervisor insisted their records did not show this damage. We went to look at car together, the supervisor found a scratch on the rear bumper he insisted was also new. After back and forth he walked way crumpling up the damage sheet and throwing it over his shoulder saying "I don't give a sh*t." At least he assured me we woul
My only gripe is that on the documentation when booking it was stated that the pick up point was located in airport car park. This is not true. It is infact located approximately quarter of a mile away on the main road opposite entrance to airport. No transfer service just a long walk after a long flight with luggage and kids in 30c plus heat! On returning the car and after i dropped partner, kids and luggage at departures they were kind enough after request to drop me back at departures to save the walk again.
“easy rent cars.com is excellent and so is Avance. I would definitely use both again.”
About Avance:8.0/10
Staff and service was perfect. Booked 3 cars, 1 was new (6 day hire) 1 was almost new (7 day hire) and 1 was about 10 years old (3 day hire). Despite the old car which was rubbish (wobbly gearstick, dirty rear seats, window not working for passenger and the engine check came on) I would rent again. The other 2 cars were perfect and so was the staff and service. 2 out of 3 and I understand given the 3 day hire the worse car.
External damage to bodywork was evident all around. All marked on paperwork and in all honesty removed any worries concerning any damage that might have occurred on the vehicle whilst parked in our possession. No quibbles at all.
“Good car, perfect for the road trips we did around greece!”
About Avance:10.0/10
Avance did a great service, and when we pick up the car in Athens and when we delivered it in Thessaloniki airport. They even gave me a lift to the departure terminal so I could quickly catch our flight! thank you so much we will book again from you!
About QEEQ:10.0/10
Great service, fast booking and amazing customer service!
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