RENTAL PLUS CAR RENTAL REVIEWS IN ITALY

Overall quite good.

Very satisfied, the actual car I picked up was a new car with just 700 kilometers on it.

Excellent attitude.

Very satisfied

I had scheduled to pick up the car at 2:30 PM, but the car rental company was hard to find. When I finally found it, they said the car wasn't ready and asked us to wait for 30 minutes. Having rented cars overseas for many years, I had never encountered this situation, so I thought it wouldn't take too long and agreed to wait. However, 30 minutes later, the staff member who was supposed to help us was chatting and smoking with his colleague at the entrance. I asked if the car was ready, and he said to wait a bit more, that he didn't know. We had plans to drive 300 kilometers to a popular hotel to catch the sunset, and without the car, we couldn't make it in time. I called the car rental customer service, and they actively tried to help, but the staff was indifferent and said there was nothing he could do. We finally got the car at 5:00 PM, but it wasn't the one we reserved. Instead, we received a large, old, and broken car (the window was broken). Driving on the highway with an open window caused discomfort in my left ear. By the time we reached the hotel, it was already dark. Our first day's itinerary was severely impacted! We missed the best sunset and pool party at a 3000 RMB hotel, causing significant losses and ruining our travel mood! Avoid this company!!!

It was okay. A lot of people and slow paperwork, which is normal in Italy. But the car wasn't ready and had to be washed, causing me to wait an extra hour.

The service is acceptable.

The service was acceptable.

Excellent service, both pick-up and drop-off were very smooth.

Very satisfied, the car was great, and the pick-up and drop-off process was very simple and fast.

The fuel policy is not full-to-full, so remember to check the fuel level. If you add more fuel, they won't reimburse the extra cost.

Service was good, although they did try to upsell insurance and the process took a bit long. But the guy was quite handsome, and they provided a brand new car. Everything about the car was perfect, so I'm extremely satisfied.

Satisfied

The rental company’s service attitude was okay, but they were seriously understaffed! This caused me to wait for almost two hours at the airport before a shuttle came to pick me up. Once I arrived at the store, I had to wait another hour to finish the paperwork. I bought full insurance at the store, yet still had to leave a deposit of 700 euros. By contrast, the same brand's Venice location only requires a 100-euro deposit if you buy full insurance at the store. I wouldn't highly recommend this location.

Very satisfied, excellent service from the local car rental company.

The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.

The deposit hasn't been refunded yet, but I don't expect any issues. The store owner is reasonable.

Very satisfied, will choose this company again next time.

Satisfied. They upgraded us to a brand new Qashqai (only 13 km driven). The pick-up and drop-off procedures were quick and convenient. We cleaned the car inside and out, and filled it up with gas before returning it. The staff inspected the vehicle and took photos. Everything was OK. Returned the car on the 4th of this month, and today I saw that the credit card pre-authorization for the deposit has been released. Recommended.

Very satisfied. It was my first time renting a car in Italy, and it was much more convenient than I expected. There was a shuttle to take us to the store, and the car they provided had only around 10,000 kilometers. It was very new.