CAR RENTAL REVIEWS ON ALAMO AT SAN FRANCISCO AIRPORT, SFO

Long wait time for car pickup

Very simple, easy to understand QEEQ's contract

Convenient

Good

Rude attitude and presence of racial discrimination

It's fine

Not bad, the car was in great condition

Like: The return process was really good and efficient.
Dislike: It took over 20 mins standing in line waiting for the vehicle pickup.

A very enjoyable car rental self-drive tour

Very good

Good

Renting a car in the US is the most convenient.

Very good

Like: No surprises...got exactly what I reserved and for the price promised
Dislike: The upsell....would of loved to upgrade to a higher class however upgrade pricing were very far fetched....cost more to upgrade 1 class than the total cost of my 2 week rental!

Alamo at San Francisco airport is a horrible company. My car window was smashed, and my driver's license and luggage were stolen. The police suggested I change cars for safety reasons. It was already 2:30 AM, and I had four elderly people with me. However, the stubborn Alamo manager insisted on seeing my driver's license to give me a replacement car, despite me explaining the situation and even getting help from customer service. They claimed it was company policy due to liability issues with the police. If I didn't have a driver's license, how did I rent the car in the first place? Even if I had my license initially, what would I do if it got lost? This is a terrible company. It's incredible to encounter such poor service in a foreign country at 2:30 AM, leaving my family stranded at the airport. Later, I am extremely grateful to the AVIS manager at San Francisco airport, who, without any original documents, allowed me to rent another car just by showing photos and explaining the situation. Thank you so very much!

It wasn't the car model I wanted, and it was much worse than what I requested.

Like: Price and vehicle were great.
Dislike: The vehicle could have been cleaner, obviously a quick turn around spot for rental cars!

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

They push insurance and secretly added Roadside Assistance.

Easy pickup and simple drop-off