CAR RENTAL REVIEWS ON ALAMO IN HAWAII - HAWAII ISLAND

Overall it's fine, but paying fines is quite inconvenient.

Superbe et récente Jepp Wrangler. Le processus de retrait/remise était très rapide et le personnel extrêmement sympathique.

Super concept de « price drop protector » mais nous n’avons pas pu en bénéficier car le montant de la location n’a pas baissé. A retester une prochaine fois :)

The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.

Alamo has always been perfect.

The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.

Still too crowded

The car allocated by the rental company was too small, forcing me to spend more money to switch to a Jeep Wrangler.

Got the return date wrong in the system, but the company extended the rental by a day and refunded the extra cost after contacting customer service. Grateful for their understanding and considerate service. Felt very secure using their service.

No upselling, quick paperwork process, and the staff was extremely nice and welcoming. They upgraded our car for free!

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった

カウンタースタッフはとても 迅速に対応してくれました。アラモだけ すごく混んでいたせいか、準備できる車を出してくれて、コンパクトを頼んでいたのに、カバンのサイズを見て大きめの車を出してくれた。とてもグレードのいい車で、最高だった。 旅行前に聞きたいことがあり、何度も連絡したが、電話は出てくれなかった。 返却はフルカバーだったからか、簡単なチェックで終わり、スムーズだった。

Pretty good, their English was understandable and the service was prompt.

La prise en charge a été d’une rapidité exemplaire et les voitures étaient très propre et neuves Aucun prise de tête avec les vendeurs au sujet des assurances . Sur les 4 agences que nous avons utilisées pendant nos vacances Alamo a été notre meilleure expérience

飛行場からのバスの地図をもっと分かりやすく地図でも載せて欲しい。 申し込み後のメールが、今ひとつ分からずらい

Good service. The lady at the return point was especially enthusiastic.

Brand new car rented in few minutes! Everything was easy, clear and ready when we arrived at the airport!

The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.

1. Picking up and dropping off the car at the same place is very convenient. 2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4. 3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?

They have charged me an extra USD230 which I am still trying to have refunded!

ミニクーパーのオープンカーを予約し楽しみにしてたのですが、当日行くとミニクーパーは無いと言われGM車かマスタングから選べとかなりショックでした。 支払い時も現地の税金など聞いてないカテゴリが追加されて1万くらい高くて丁度デポジット分くらいだったのでデポジットから引かれるかと思ったら引かれず返却時に係員に聞いても契約書通りだからと言われ時間通りに返したのに早く返したから5ドル引いとくと言われただけでした。 色々と謎が多かったでので気持ちよくはなかったです。 車の使い方など係員に聞いてもあまりわかってなく色々触りまくって自分で分かったレベルでした。 以前借りたナショナルではこんな事なかったので今回の店がダメだったのかもしれないと思いました。 車もどれも傷だらけのボコボコばかりで海外なので気にはしませんでしたが、初めて借りるのであれば衝撃だと思います。 完全に今回の選んだ店はハズレでした。

特に悪くなく良かったです。