CAR RENTAL REVIEWS ON ALAMO IN HAWAII - HAWAII ISLAND

Awesome

The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.

The process was very quick and the location was convenient.

The car wasn't very clean and was quite old. The condition could only be described as average.

Waited in line for 30 minutes

Both pickup and return were very quick

The car rental company is right across from the airport exit, separated by only one lane, making it very convenient to find.

It was okay

There are quite a lot of people, and many shuttle buses are constantly going to and from the airport.

Had to wait in line for a long time. Booked a Jeep Grand Cherokee, but was given a rather average Hyundai on-site. Although it's in the same category, the value for money doesn't match the car I wanted. A bit disappointing!

Operation hours 7 AM to 7 PM. Not being able to return the car by myself is very inconvenient.

The pick-up and drop-off process was smooth, and the staff were friendly and enthusiastic!

Picking up and returning the car was very convenient.

Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.

We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.

I've rented a few times from Alamo already, and both the pickup and return process have been very quick and smooth.

Easy to find, not crowded

The rental counter was right outside the airport, very close.

The pick-up and drop-off locations were not as stated on the booking form.

The car was very new, but you might not get the exact model you initially wanted. Usually, you have to pay for an upgrade. However, the upgraded car will exceed your expectations.