CAR RENTAL REVIEWS ON ALAMO IN HAWAII - HAWAII ISLAND

Big car rental company, great service, received a brand new car!

Excellent service

A great choice, excellent

Pretty good.

I booked a 2-door Wrangler, but the staff strongly recommended upgrading to a 4-door Wrangler for an extra $35 per day. I refused. When I went to pick up the car, they didn't have the 2-door Wrangler and gave me a free upgrade to the 4-door Wrangler. It's not sincere to push for a paid upgrade when the original car isn't available; a free upgrade would have left a much better impression. Other aspects were fine, the car's condition was acceptable, and the return process was quick with a final receipt provided.

The car was relatively new, and both renting and returning were very convenient. The staff was patient and enthusiastic. The car was cleaned inside and out. Usually, the paperwork is done in just a few minutes after you arrive at the garage. Very convenient! A great company!

I always choose Alamo, they're great.

The staff was very polite and didn't push other insurances too much, just mentioned them briefly. The model I booked was unavailable, but I got a Chevrolet SUV, which was quite good.

Excellent!

At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.

Average.

The car was a bit subpar, but everything else was great.

There was no pickup counter found at the main island airport in Hawaii. After inquiring, we found a shuttle bus, which was somewhat inconvenient!

The staff's service was very enthusiastic, and the car was in excellent condition.

The car is new and the service is excellent.

Great. Both pickup and dropoff were very convenient.

The staff had a bad attitude, and the reserved car model was not available.

Loyal fan of Alamo, cheap and convenient.

The processing efficiency was unexpectedly high.

Rental and return process was very efficient. Great value for money and very friendly service.