CAR RENTAL REVIEWS ON AVIS AT CHRISTCHURCH AIRPORT, CHC

You can't rent a car directly at the airport; you must book online.

The rental process was too slow. It took about an hour and a half to queue up and almost over two hours to get the car at Christchurch Airport.

Had to wait for only one person

The waiting time was a bit long

Very good

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.

Quite good

I booked a Hyundai IMAX, but they only had a Toyota Highlander with no room for negotiation.

Very good

The car rental location is easy to find, and the procedures are simple and efficient.

There was a minor issue with the car, but it was resolved quickly.

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.

The car provided was a local model, not the Highlander we booked. The rental office insisted it was the same model, but the interior space was noticeably smaller, similar to a RAV4. Fuel consumption was about 30% higher than the Highlander.

The front desk guy explained everything in detail and was very patient. The car condition was excellent.

The car was mysteriously hit, we reported it to the police and the insurance, but we were still charged. When we contacted the rental company, they brushed us off to after-sales, and the issue hasn't been resolved yet.

The car pickup process was very convenient, and the car itself was excellent.

Very convenient

Picking up and returning the car was very convenient, and the vehicle was in excellent condition and very new.

Simple procedures and reasonable prices.

Everything went smoothly, got the car within 10 minutes.