CAR RENTAL REVIEWS ON AVIS AT HEATHROW AIRPORT, LHR

They provided a higher class vehicle, overall satisfied, but it took some time to get the vehicle.

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

Not bad, the car is very new.

At London airport, there is a shuttle to the office. Just wait at the bus stop, very convenient

It seems like they tried the usual tactic of upselling extra insurance and GPS when I picked up the car.

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

Convenient procedures

Extremely convenient for pick-up and return.

Great, the procedures were even simpler and more convenient than expected. The car was in good condition, almost brand new.

The staff attitude was good, but they seemed inexperienced and made an error that locked one of my credit cards. We had to use another card to complete the process.

The staff were patient and professional.