CAR RENTAL REVIEWS ON AVIS IN SAN FRANCISCO

It's alright, fairly satisfied. I would choose them again if I have the chance.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.

I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.

Pickup and drop-off were very convenient

Service was acceptable

Convenient

The service attitude was very friendly.

Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.

There was basically no queue, and the process was completed very quickly.

Service was average, no need to queue.

First time renting a car and the experience was good. I'll definitely choose Avis again in the future.

Waited over an hour for the car due to unavailability.

I compared for a long time before choosing Avis, attracted by the international brand. They didn't disappoint us. The San Francisco airport has a light rail directly to the car rental center with all major rental companies. The big companies have queues, but the speed was acceptable. There was no aggressive push for insurance. After handling the paperwork, they just told us the car slot number, and we went to the parking lot with our voucher to pick up the car. We originally booked a Chrysler but ended up with a Kia. Initially, we were a bit disappointed, but it turned out to drive very well, great acceleration and handling, overall a fantastic driving experience. Returning the car was also very convenient; we just filled up the gas and drove to the parking lot, they checked it quickly and processed our return. Since we returned the car two days earlier, we even got a refund for those two days.

At the car rental hall in San Francisco Airport, we waited in a very short line before reaching the counter. The staff was very friendly. However, we had booked a Ford Edge SUV, but the staff at the counter told us that it was no longer available and insisted we upgrade to a Dodge SUV for an extra $5 per day. We saw similar complaints online before our trip, but had no choice but to pay the extra and take the car. However, when we got to the pick-up area, we saw a Ford Edge available, which left us feeling quite upset. It turns out that even big companies like AVIS in the US aren't always reliable.

I'm not satisfied, I had no intention to upgrade.

The vehicle is new, and the service attitude is great.

The rental process is convenient.

Excellent service. Initially had some issues, but they were resolved well through communication.

The service attitude was very poor and lacked patience.

Very convenient