“Paris, France -----> Waterloo, Belgium ----> Amsterdam and The Hague, Netherlands ----> Luxembourg -”
About AVIS:6.0/10
I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.
it's the worst company. when you rent some car you want amability, and HONESTLY. And in the office i found meny people whit the same problem than me. we arrived more later (for the travel) and they ask u$100 for the delay in take the car later, just one example.
Really bad service.
Es una lastima el mal servicio y falta. ala honestidad, entre todos los empleados solo encontramos una persona amable y con eficiencia par atender.
Additionally, it has been two or three months since returning the car, and I've received several unexplained charges. This is quite frustrating! Charging is fine, but please provide a reason or explanation for the charges. The car itself was great! Very new and in good condition! And not too expensive! These aspects deserve praise!
Excellent véhicule, intérieur très propre, quelques taches sur la carrosserie mais rien de méchant. Mention moyenne pour le personnel à guichet, plus directif qu’aimable forçant la main sur des services d’assurance inutiles car déjà pris en amont. Personnel à la livraison du véhicule sympathique et efficace. Idem pour la restitution.
I had already completed all payments through Zuzuche, including additional insurance. At the counter, the clerk said nothing, didn't ask or explain anything, just asked me to sign and pay the deposit. Naturally, I assumed he was aware that I had completed all formalities with Zuzuche. However, when I returned the car, I was asked to pay an additional 112 euros for extra insurance. It feels like a scam. I repeatedly contacted the rental store, but they dismissed me each time, claiming I had signed for it. Each trip to AVIS took up half a day, and I never got a reasonable resolution. It's fair to call it a scam!
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