YESAWAY CAR RENTAL REVIEWS IN NEW ZEALAND

Great service attitude

Like: Quick
Dislike: Hm.

We provided the international driving license certification arranged by the car rental service, the white booklet one, but they still told us we didn't have any certification. It took an hour. Just arrived from Auckland to Christchurch, and the international companies didn't need any of that.

staffs' service very nice & friendly, explanation very clear also. Intro and keep asking us to take care when driving in the NZ. The ways to connect with them are very convenient ,easy and flexible.

Fast and polite

The service was good, but some contract terms were not explained in advance.

Very helpful friendly staff

Helpful staff, easy process, car was great.

Quick and convenient communication. Great pickup service from the airport!

The car went well no problems. Plenty of room for all our luggage. The booking process was easy and staff very helpful. My only concern was I think the satnav is out of date.

Dislike: The separation of responsibility for vehicle insurance from vehicle hire needs to be addressed to provide a user-friendly hire.

It's okay overall

The staff were lovely and even offered us an umbrella to keep in the car as rain was forecast. The Mercedes car we booked was involved in an accident a couple of days before we arrived but we were notified in advance and adequate replacement was provided with fuel included. It was refreshing not to deal with the big corporate rental companies.

Like: Friendly staff and great vehicle. Also the service was quick and easy.

The service during pickup was fine, but during return, we encountered a Chinese girl for the car inspection who didn't say a word throughout. After dropping us off at the airport, she didn't help with the luggage, which was okay, but she didn't say anything or get out of the car. She didn't even greet us. The basic service was not met, very different from our experience in Auckland. Please improve, thank you.

The staff were super helpful and it was a great price for a last minute rental.

Like: 車種指定ができたこと。十分な荷室が確保された車種が事前指定できることで、3人分の荷物の搭載を心配する必要がありませんでした。
Dislike: この店舗の問題ではありませんが、私はこの車のシートで長時間運転していると、重度の腰痛となりました。

Like: Threw in a GPS. Great pickup service even after hours and in early drop off. Super friendly and very helpful.

The staff will first brief you on traffic rules and driving precautions.

The staff at yesaway were amazing. Such friendly and comforting natures. They gave my girls some stuffed toys. Made the process so easy and quick. Very clear on their instructions and guidance. Such lovely kind ladies with great sense of humour. Will definitely use them again. Highly recommend yesaway 10/10.