When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.
The tire burst on the fourth day. I had to replace it myself and buy a new one, which was already troublesome enough. What made it worse was that they didn't allow me to change the car at a nearby branch; I had to return to Christchurch to do it. Ultimately, I had to complete the entire journey with constant worry and caution.
No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.
The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.
“Christchurch - Lake Tekapo - Mt. Cook Village - Twizel - Wanaka - Queenstown - Te Anau - Dunedin - O”
About Ezi:10.0/10
Extremely satisfied, a perfect car rental experience. The car had only 15 km on it when we got it, brand new. We drove 1960 km in 10 days, touring the major cities of New Zealand's South Island.
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