Overall very good, including the car condition. The only improvement needed is that the store phone is a voice call system that's hard to communicate with. Also, they charged a road usage fee, and my email inquiry to their sales team received no response.
Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.
Other than the incorrect location of the rental counter shown on the map, the rest of the rental process was pleasant and smooth. Car was new and very nice to drive.
About QEEQ:10.0/10
For a first time user, booking process was easy and smooth. The dollar reservation also gives a lot of confidence.
The pick-up and drop-off process is very convenient, all within the airport. The car provided was a new one with only 16,000 kilometers on it, and the condition was excellent.
Our flight was originally scheduled to arrive at 7 PM, but it was delayed by over an hour. By the time we got our luggage, it was nearly 7:30 PM. The car rental location was right outside the airport exit, sharing a counter with Hertz. The staff was very meticulous and enthusiastic. We had to take two highways and needed to prepay with the rental company. After completing the paperwork at the counter, we followed the signs and walked a few minutes to the parking lot to pick up the car. We got a small SUV, which locals drive frequently. The car was relatively new, with just over 30,000 kilometers on it, and it was very clean inside. Dollar offers great rental rates, and we will choose them again next time we visit New Zealand.
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