ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

This car was much nicer than we expected. Fantastic!

QEEQ was great.

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

Drove away with 2x clear cellotape on the windshield but could take it off after an hour

Very satisfied

The car was great, very satisfied

Car was great, staff was helpful,

Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.

Easy to navigate and see available options. Best price by some margin. Would use again.

The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.

Perfect

Great car.We got a Hertz car as Ace had closed for the day by the time we got there.

Great service, very efficient.

Excellent! The car was brand new with only 7000 kilometers. Pick-up and drop-off processes were quick.

Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.

Average. Cannot be reached with a domestic phone card, only a New Zealand phone can connect. It's inconvenient.

Very satisfied.

Friendly and professional service

There’s is no afterhours support. After 4:30pm, there’s no one to talk to.

The guy, Eric, was helpful. He sorted our ace rental booing with hertz.

The pickup process was smooth, and the condition of the car was great.

Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful

QEEQ bilking procedures were extremely easy Also all enquiries were dealt with easily & professionally

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.