NATIONAL CAR RENTAL REVIEWS IN THAILAND

Excellent service

Always quick and convenient as usual!

High efficiency but rigid service and problematic car

Returning the car was very convenient.

The car rental company is good, might consider booking directly with them.

Arrived a bit earlier than the scheduled time, the guy at the counter spoke Thai-accented English which was slightly hard to understand, but he was very nice and patient, and didn't push for insurance. The whole process was smooth; he actively led the car inspection and reminded me to refuel. It took about 10 minutes to complete everything and drive off. Returning the car involved a quick walk-around check, fuel level check, and signing off, which was also fast. However, the wait for the staff at the return location was quite long, which could be improved. Another thing, they didn't inform me that washing the car before returning it wasn't necessary, which cost me an hour. It would be helpful if they informed customers in advance. The car was quite new, with just over 20,000 kilometers on it, in good condition, and well-equipped.

Great rental service, quick pick-up and use.

Patient and meticulous

Like: Low mileage and powerful car engine.
Dislike: The faulty cigarette lighter socket unable to use.

When booking and picking up the car, we agreed on the return time to be 5:30 PM repeatedly. First, it was delayed to 7:00 PM, then to 8:00 AM the next day, and finally, they came to pick up the car at 10:30 AM the next day. We couldn't go anywhere and had to wait in the hotel. This is extremely untrustworthy!!

The vehicle was not very new and had scratches. The service was satisfactory, and the pick-up and drop-off were quick.

Scam alert! Minor bumper scratch - 100 CNY fix in China, charged me over 8000 THB. Claimed there would be adjustments, total scam. Avoid this company!

Charged 600 THB for being one bar short on fuel! Ridiculously expensive!

Like: Good condition of the car
Dislike: No

Like: WORTH THE MONEY SPENT WITH FANTASTIC SERVICE! THUMBS UP!

The staff was nice, but the efficiency was quite low. There was one person in line ahead, and I waited for 20 minutes.

Upon exiting the airport, I saw a row of rental counters, just as QEEQ had informed us in advance, so it was easy to find National. The procedure was very quick.

Pretty good service, quick processing, and easy to find location.

The service attitude was excellent, and there were no communication barriers in English. However, I was quite startled when they called me at noon to ask where I was. The airport road conditions were very complex; the car return spot is on the first floor of the terminal, but I mistakenly went to the second floor. The rental company even sent staff up to check the car. I only spent about 100 yuan on fuel for the whole day.

The car had some issues and the staff were unhelpful and rude.