NATIONAL CAR RENTAL REVIEWS IN THAILAND

The staff at the store were okay, quite patient. Even when I couldn't find the place, they kept guiding me on how to get there and the exact location. However, the car looked like it was ready for scrap, no aesthetics whatsoever. The nearby gas station closed early so I couldn't refuel.

Although it took a while to find the location, we eventually did. The staff patiently explained the terms and conditions. I recommend that tourists renting a car should have a translation app ready, as it can be useful. Overall, the car rental process was smooth, but the strong smell of the car tested everyone's adaptability and health throughout the trip.

Very punctual. The problem was actually our fault for not turning off the lights, which caused the car battery to drain. Nonetheless, they arrived at the hotel on time at 7:30 AM with a new car.

Great service, simple and fast, no unnecessary difficulties.

The small counter is located at door 5 in the T2 international arrivals area. The pickup information on QEEQ's car order is incorrect. T1 only has a temporary counter, and there are no staff after 5 PM. You need to ask the airport staff and walk to T2. Once the paperwork is done, go to door 5 to inspect and pick up the car.

The car condition is good, recommend it.

I arrived at the airport an hour earlier than expected. The staff at National were accommodating and allowed me to pick up the car an hour earlier. However, the free GPS provided by QEEQ did not work, causing me to get lost in Bangkok. On the return day, I got back ten minutes later than the expected return time and couldn't fill up the tank completely (it was one notch below full, and I estimate it would cost around 100 THB to fill it up). National charged an extra 450 THB, but I am not sure if it was for the fuel or the delay.

If the process confirmation could be quicker, it would be even better.

Pretty good and easy to find!

There was no one to assist when returning the car, spent a long time finding the store

Great, the rental process is simple

There was a queue so the process was a bit slow. The vehicle was very new and clean. The staff at the pickup location were very nice.

Excellent service attitude. I booked a car delivery to the hotel, and even though there was a small hiccup, it was resolved immediately.

The car condition was rather poor. Later, I planned to return the car in the city. When I called customer service, they said it was fine and gave me a local contact number. However, when I reached out to her, she said there were not enough staff to pick up the car from my location. The experience was quite disappointing!

The car did not match the description. They said they didn't have the model I requested.

Very professional, this is the second time I rented from them. Last time was in Phuket. Their cars are all new, comfortable to drive, and fuel-efficient.

Super convenient

The service was very enthusiastic. It would be better if the car could be equipped with an umbrella and navigation devices. Most of the renters are tourists, so this would be more considerate.

The staff was friendly and polite!