I was very satisfied with this self-drive car rental experience. National Car Rental provided efficient and considerate service. When I returned the car, I mistakenly parked at the domestic departure terminal instead of the international terminal. Despite communication barriers and unfamiliarity with the roads, their staff patiently came to my location and reassured me with 'No problem'. This made the rental experience exceptionally good.
The service staff of the car rental company are excellent. Their service is very enthusiastic throughout the whole process, and they always have a smile on their face. Even for someone like me who doesn't know a single letter of the alphabet, I successfully rented and returned the car under their very patient guidance. It was a perfect experience.
I did not receive proof of return of the car at Phuket Airport. I hope there is no problem with my deposit money at National Car Rental. Because the deposit refund is processed 2 weeks later. Thank you
I rented the car with National before and it was in bad condition, setting with old condition film in the front glass; however, i tried for second time last week and I am surprise with car condition. New, clean, good condition and most of all I am happy.
I rented the car with National before and it was in bad condition, setting with old condition film in the front glass; however, i tried for second time last week and I am surprise with car condition. New, clean, good condition and most of all I am happy.
I had to wait for some time for the staff at the drop off location even though I had called and informed them of my arrival which I was in a slight rush to catch my flight.
“I had a good business trip with their car. i would like to use their car again”
About National:10.0/10
The counter opens at 8am. however office staffs came around 8:30am, even though i booked the car from 7am.
they told me i booked the car after they closed their office. at least they should have come to their office by 8am
hoever, the car was good in condition
This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.
“Hassle-free experience. Friendly staff. Nice car. Great app.”
About National:10.0/10
The car was great! Staff was very friendly and patient too as I try to speak with her in English. Thanks for the hospitality and thanks for the car!
About QEEQ:10.0/10
Great app overall. First time renting a car for a trip in my life and it went so smoothly. Price drop alert sadly did not really do much for my case since I booked it two days before renting. However, great feature too! Makes me feel at ease while booking. Keep up the good work!
Nice car overall good experience.
Advice to improve.
Remarks upfront in details that there is a 10,000baht deposit (cash or card) to be paid during car collection.
Faster car return progress. Called before 5 mins to return the car but staff only show up 20 mins later.
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