ECOVIA CAR RENTAL REVIEWS IN ITALY

The staff were relatively patient and enthusiastic, considering the language barrier.

Like: The vehicle was clean and in good condition. In addition, it had both GPL and benzine capabilities so we saved using GPL.
Dislike: We had to turn in the vehicle already washed. In addition, every little scratch gets recorded on case more scratches appear. We were careful and returned the vehicle in great condition, but some scratches should be considered normal wear and tear. Larger and more notable scratches may be worthwhile annotating, but not the small door dings and similar scratches.

Can't speak Chinese

counter staff particularly helpful on drop off. however initially wasn't an automatic car as booked. then was given a dual fuel unleaded and metano car but not told how hard it is to get metano and how few miles the unleaded would do. spend an hour trying to find metano for drop off. wouldn't use again for that reason.

Like: Instead of Lancia we received KIA.
Dislike: During reservation pick-up was indicated "Rimini Airport", but nothing there. Needed to call and employee arrived after 10+ min.

When we got to the check in point they tried the hard sell of more insurance. We told them that we had already paid for the fully waiver insurance bring our excess down to £0. They kept stating this was not the case. I showed them my phone and they they changed their statement to well it it’s not through us so you need it again which is not the case. The first car we were shown was dirty and we were told to bring the car back clean. I asked why I had to clean a dirty car? The person that came out to inspect the car with me confirmed to the sales lady that it was dirty so there should be no charge. On entering the vehicle we noticed that they had issued us with a manual transmission. I went back to the desk and showed them their voucher which said Auto. They told me that this was just a car. Again I had to get the Easyrentcar email out to prove that we had ordered a Automatic. After we found this we got an Automatic. We feel like Ecovia tried everything to give us the cheapest car first for top money and didn’t want to give me the car that we had ordered. They charged the wrong credit card so we had to paid for 2 deposits (1 was returned the same day) otherwise we would have to pay a further €18 for their incompetence. The return was easy and the same guy came to inspect and we had no issues with him. Only the sales lady!! This whole experience of renting a car has put us off. We have rented many cars in the past and it has been very easy. To all be warned about Ecovia/ Autovia they will try and get all the money they can out of you and not provide you the car you paid for.

Do not rent from Ecovia/Autovia. I picked up the car at the airport, drove it to a gated residence, and parked it and didn't drive it again until I returned the car to the airport. When I returned the car, they found a "scratch" on the Back of the mirror and Ecovia wants to charge me about $160. This is a ridiculous and frivolous charge. First, it was late at night, dark and rainy when I picked up the car. I did a cursory inspection of the vehicle but who checks the back of the mirror for scratches? No American company would charge you for this. Just look at the attached picture ! I'm sure the scratch was already on the car when I picked it up because it was parked undisturbed in a garage at a residence. Maybe I was penalized for not purchasing their insurance. I appealed the charge to Ecovia/Autovia to no avail. The other practice that this company did was to give me the car with the tank 2/8ths full of gas. When this happens, the customer Always returns the car with more gas because he/she does not want to be charged. The customer deserves a car with a full tank of gas at pick-up. Start-up rental companies like Ecovia with unethical practices like this should be avoided. They drive you to the major car rentals where you know you will pay more but they won't try to screw you like Ecovia is doing to me. The low price isn't always a good deal. It bothers me that this company is getting away with screwing me on such a frivolous charge. Just look at the picture. I will not rent from Ecovia again. Buyer beware of Ecovia/Autovia!