ECOVIA CAR RENTAL REVIEWS IN ITALY

The facilities near Milan Central Station are inside a private parking lot, with no exterior sign. Hard to find. The clerk in Milan was helpful and gave us all the information we asked for. But once he brought the car, he left immediately, without checking in our presence the dents, scratches and lack of accessories in the car - and there were many. My husband went back inside to call him, and he said everything was already listed in the contract. Meanwhile, someone else came to pick up his car from the parking lot, and our car was blocking the exit. I took some photos of the exterior of the car, and we left without being able to check the contract. The car itself - a fiat cinquecento - was very worn down - 88000 km. The trunk door didn't close properly unless you tried several times. The trunk lid was missing. There weren't mats. The car wasn't properly clean - there was dog fur in the trunk. The radio antenna was missing. We dropped off the car near Malpensa Airport. The location is easy to find, at a Gas Station. When the clerk checked the defects on the car, bingo, most of them weren't listed in the contract, which had my digital signature. I showed the pictures I had made and he called his superiors. They approved it and nothing was charged. Yet, an unpleasant situation. Both the drop off and pick up were fast, though.

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!

Had to wait for a very long time to pick up, at the desk and then again in the car pound. In all, over 2 hours. Wasn't allocated the car we had booked. Given a larger car, which we did not want. This was more difficult to manoeuvre on narrow roads and used more fuel, so cost us money.

Ecovia staff very nice and professional. Car was ok but I didn't get the car I booked. This seems pretty standard nowadays. I booked a Kia Rio and got a Fiat 500L. It was ok in terms of getting luggage in but very underpowered fully loaded. It also had severe damage to the rear passenger door which wasn't marked on the rental doc. I had to ask it to be!

Too few staff, those there were good, but unable to meet the demand hence slow service. Parking in ecovia area limited, had to double park, nobody there to check vehicle in.

Horrible , A l’arrivée il n’avait pas de voiture correspondant à ce que j’avais réservé (un cabriolet) Je n’ai pas eu ma voiture et je n’ai pas récupéré de voiture .

I booked this one and my relatives booked with two different companies. Mine was by far the cheapest and i was the onlyone that got a free upgrade! They also gave me a discount so i didnt need to fill up at return! Relatives had to fill up before returning!

Deffinately smooth and the best price!

We were given a considerably bigger people carrier, in fact it was a mini-van. It was parked outside the compound in a dark street and we picked up at night. In daylight, we discovered that the sliding back window’s locking and closing mechanism was broken. We immediately contacted Autovia and their response was extremely unsympathetic: by phone they told us no alternative car could be supplied; by email they told us that we had already signed that the car was in good order. So we were left with a vehicle, one of whose windows did not properly close or lock, something which had been hidden to us in the dark of the night. In other words, we were left with a vehicle that could easily have been broken into and risked any baggage we left in the vehicle, which had an impact on our holiday.

Ecovia customer service from start to finish was great, they really do accommodate! Car was great, and was very easy returning. Friendly service, would definitely recommend.

Price compared to other companies was excellent. Will book again!

Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.

Booking process was simple enough and included all required cover. I just bought excess insurance on top.

El personal del mostrador impertinente y poco resolutivo, poniendo trabas a todo , tardamos cerca de 2 horas en recoger el coche, y 100 euros menos en la tarjeta

1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.

Asked for pick inside airport, not to walk with heavy cases for a mile, to be picked up by a shuttle bus eventually, very confusing after you booked to pick up inside terminal, also shuttle bus service confusing, even after phoning them, didn't know if I was at the Wright place or being scammed, even during the hand over

Le loueur n’est pas dans l'aéroport, on a cherché bien longtemps avant de le trouver. On a dû payer plus du double parce que soit disant ils n’acceptent pas les cartes de crédit mais il faut une carte de débit.

Car location address and phone number was not showing booking receipt plus extra money insurance $190.00 Europe.

We were very surprise when Ecovia told us that they did not have our model of car. They gave us directly a better model and we have had a very nice car for the same price! Thanks a lot.

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend

La voiture était exactement celle promise, et nous l'avons récupérée très rapidement, sans attente au guichet, impeccable !

Bonne réactivité pour répondre aux questions par chat.