HERTZ CAR RENTAL REVIEWS IN ITALY

Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.

The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

Hertz has been the worst car rental company I've dealt with in the past ten years abroad. They gave me a hybrid vehicle instead of the model I selected, and the fuel tank capacity was only 330km, with excessive fuel consumption. For example, the navigation showed a distance of 200km between two locations, but the actual fuel consumption for that same distance was 260km. When traveling between cities in Italy, I had to refuel midway for round trips. Despite repeated negotiations through the Pin platform and directly with the Venice Mestre store, as well as nearby locations like Milano Malpensa and Cremona, there was no resolution, and their attitude was blatantly arrogant. Even though their website showed availability of other car models, they refused to process my request, even when I offered to pay for an upgrade. Essentially, they hand you the car without any after-sale service. Moreover, the car I received was extremely dirty — the windshield, interior, and trunk were filthy, and the steering wheel was sticky. Even several alcohol wipes couldn't clean it off.

Very good.

Very satisfied, the car was in good condition.

Quite satisfied

Overall, it was quite good.

Convenient pick up and drop off location

Easy to use and best value for money platform

Quick pickup process

The fuel was slightly less upon return, but no extra charge. Great service.

Satisfied

Pretty good, customer service speaks English.

Pretty good

Satisfactory

Poor English communication skills of customer service

There are too many one-time charges. They charge by the fuel level, and there's also a deposit. I returned the car on Saturday, but the store was closed, so I had to just park and leave the keys.

The overall service was okay, but the car provided was much smaller than the model I booked. It barely fit two small suitcases, and there was no extra room. The car felt unstable while driving and had air leaks.

Incorrect address

Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.

The rental company charged extra fees and duplicate charges. The order already included taxes, a one-way fee, and service charges, yet double charges were applied. Total: 100 + 25.5 + 55.11 = 180.61 euros, approximately 1444.88 RMB (180.61 × 8). The contract detailed a payment of 122 euros at the store, but the actual payment was 301.95 euros.