HERTZ CAR RENTAL REVIEWS IN ITALY

Satisfied

The location is relatively remote, and the rental process at the store is not efficient.

Overall, the car rental process was good. However, the store said they had no cars available when we picked up, and we waited outside for an hour.

It's okay

The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

Highly recommended! A few days ago, I rented a car to travel around Milan and planned to return it there. Later, I needed to change the return location to Rome, but didn't know how to proceed. QEEQ's assistance content seemed complicated, and time was tight, so I decided to return the car and rebook another one. When I reached the return point, the staff helped me switch directly, saving at least an hour that I would have spent going back to the office. I ended up being three minutes early to the client’s factory, which was over 300 kilometers away.

Very good.

Quite satisfied

Overall, it was quite good.

Convenient pick up and drop off location

Easy to use and best value for money platform

The fuel was slightly less upon return, but no extra charge. Great service.

Satisfied

Pretty good, customer service speaks English.

Pretty good

Satisfactory

Poor English communication skills of customer service

There are too many one-time charges. They charge by the fuel level, and there's also a deposit. I returned the car on Saturday, but the store was closed, so I had to just park and leave the keys.

Great vehicle condition!

Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.