HERTZ CAR RENTAL REVIEWS IN ITALY

When we arrived at the pick-up point, they said there were no cars available and asked us to go to the drop-off point to get a car. They gave us a Jeep, which broke down after a few kilometers. The rescue team came and said the car's battery was broken and advised us not to turn off the engine. When we drove back to exchange the car, they claimed we didn't refuel it and charged us 10 euros for fuel. We had scheduled to pick up the car at 10:30 AM but ended up wasting six hours, finally getting a Peugeot 2008 at 4:30 PM. Our trip to Como was ruined. At drop-off, the final charge was inexplicably higher than what was indicated on the paperwork after the second car exchange.

The overall service was excellent. They even disinfected the pen before handing it to me wrapped in tissue paper. Top-notch service attitude!

Fue rápido. Quién me atendió con cínicos QEEQ. Buscó un rato para comprender qué era.

Es asequible, económico. Siento el respaldo de un tercero con su empresa.

Very satisfied

Satisfied

The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!

Satisfied

The service was very good.

It's okay.

The booking price was significantly different from the actual price.

Dissatisfied, forced consumption, completely untrustworthy

They gave me a car with cracked rims and refused to change it, forcing additional charges.

Very professional!

Very satisfied, the car was in great condition and they didn't charge me for minor scratches.

Very good.

Waited 40 minutes to pick up the car. Had booked a four-door, five-seat sedan but was given a two-door mini. They said there were no other cars available and no compensation.

Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.

Very professional!

Paid for a winter prepped 4x4…which they did not have so we had to pay extra for a Volvo AWD with no winter tyres. Luckily it did not snow but annoying that we had to pay extra for something we we supposed to get.

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.