EUROPCAR CAR RENTAL REVIEWS IN ITALY

Here is the review for the car return.

The service was professional and very nice, no upselling.

car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.

We had to wait over 2hours in a queue to the car. Was a horrible experience.

Extremely satisfied

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.

كل الشكر والتقدير

كل الشكر والتقدير

Possibly because of the low prices, Europcar had the most customers but only half the staff, leading to over an hour of waiting. I rented a station wagon, but the trunk wasn't as big as expected, almost couldn't fit everything, more like a hatchback.

Satisfied

Satisfactory

The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.

The car was good and everything was easy and quick

Very good service. It was the only company that showed options for the rental I needed

The car we picked up was different from the one we booked.

Fairly satisfied

Very satisfied

Overall car rental went smoothly, and all damages were recorded. However, the tow hook cover fell off and wasn't recorded, so it's important to check the car thoroughly.

Pretty good!

Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.

The car provided was very poor, and they charged 380 euros on the card. They gave a particularly dirty microcar that couldn't fit two suitcases.

Un peu d'attente au guichet, mais compensé par la qualité de la voiture et la compétence des personnels.

IMPECCABLE ! Jamais utilisé de plateformes plus simples et fiables ! Merci QEEQ !