ITALY CAR RENT CAR RENTAL REVIEWS IN ITALY

Great experience

Great experience

The car was very old with a very high mileage. The seats were worn as was the steering wheel

I often use this rental company, the staff are very nice.

Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.

Decent value and the car was in good condition. Customer service was better than expected as the reviews were generally less than complimentary. The only minor issue was the distance of the pick up point from the arrivals terminal. It is a long walk in the heat with baggage.

Booking procedure worked well. No issues.

Smooth rental, except for a bit of confusion finding drop off location.

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off

Fats booking and competitive prices

There were quite a few people processing car rentals at 9 am, so it was a bit slow.

Very efficient

This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

They arbitrarily switched the vehicle, and the car we got was not the one we reserved.

Smaller car than anticipated. The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.

Car wasnt ready and got different model

All terms are consistent and clearly explained, and there's no pressure to buy additional insurance upon inquiry.

Very easy, cheap, and fuss-free service. The car was in good condition. We'd got a hybrid car which helped save a lot on gas.

Pretty good

I had a terrible experience. They gave me already damaged car and I got tyre breakdown on the highway. The mirror was already damaged and after the tyre damage during the drive, the mirror has completely gone. They even ask me to drive in that way without mirror. I had to go back to Catania by bus in order to get the replacement car. They charged me 900€ deposit and 640€ for the damages. They haven’t even returned back the deposit yet. What’s more the location of the pickup and drop off cannot be found easily. During the drop off two staff of Sicily Car Rental have helped me. I had a very very very bad experience and I’ve lost a lot of money because of their fault. I want my money back and I’ll never ever choose this bad company at all.

Average.

So-so