Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.
I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.
There was no extra selling during pick-up, and the deposit was released within one day after returning the car. So far, no additional charges have been received.
The car rental company did not push for additional sales during pickup, and the deposit was unfrozen within a day after return. So far, no extra charges have been received.
The service attitude was excellent, no hidden charges, and the pickup and drop-off process went smoothly, though the pickup counter was hard to locate.
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