OK MOBILITY CAR RENTAL REVIEWS IN ITALY

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

The counter lady asked us to buy the car insurance. She changed another car for us when we refused to buy the insurance from the counter.

Good

They were easy to work with.

They required additional insurance, provided a different model than requested, and the car had severe scratches. It's easy to get scammed if you're not careful.

Micheal at check out when returning vehicle was great.

Very good, any issues were promptly resolved.

Qeeq booking did not explain the outside insurance coverage. At the pickup counter, the representative wanted to sell me the same insurance I had previously purchased online. I ask why do I need additional insurance since I already purchased it online. He said that it was a 3rd party insurance and they have no control over it. Additionally, because I didn't purchase it at the counter, I was asked to leave a $2,000USD as deposit.

Instead of opel corsa we received a bigger car for the same price.One of MG SUV. But only thing that engine was very unpoverfull and slow(probably restricted by car rental company) Was very uncomfortable on the road and some times dangerous.Not suitable for Sardinias up and down roads.

The car was in good condition, but the service was mediocre. They also forcibly pushed insurance.

Aside from the fact that the rental price was cheap, the staff kept trying to scare me into buying additional insurance by emphasizing the deductible. Just ignore them if you don't need it. Everything else was fine.

They insist on making you buy insurance for various reasons.

Aggressively pushing sales, insisted we buy. Even though we said no, they kept pushing. In the end, they claimed to upgrade our car but it was actually the same price.

Very quick return process

Competitive cost and wide choice of vehicles

Aggressive upselling; they charged me an extra insurance fee and haven't refunded it yet.

The pickup location is relatively easy to find following the store's directions, although it's a bit far. The staff clearly asked if I wanted to add full insurance. Unlike some employees at Europcar who lack credibility.

Provided a new car, but the staff kept pushing for insurance.

Decent

Easy to find within Rome Termini station, good service. Insurance is recommended but not mandatory, no further sales pushes after refusal.

friendly staff at drop off. Efficient and professional.

We were sold an upgrade to a hybrid electric vehicle - but no instructions on how to do this in ITALY. In fact - no points to charge if you didn't have a local card or account! It was useless and we paid so much extra for fuel economy! THE VEHICLE WAS NOT EVEN ANY ELECTRIC CHARGE WHEN WE PICKED IT UP! Drop off was terrible. Rude staff member at parking location. He preferred to help local italian speakers first and made us wait even though we arrived first. he was rude when he spoke. Tried to tell me we had damaged the car - until I showed him my own video that I took on pick up. Took a long time because we were ignored and then he made it difficult.