CAR RENTAL REVIEWS ON DOLLAR IN ORLANDO

Like: The choice of full size cars was good
Dislike: The total final price could of bein better

Had a fantastic experience. QEEQ is a convenient platform, getting better and better. The rental company was great too! The process was simple and the car was in excellent condition.

This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.

When we collected the car we asked if possible to add another driver for two weeks only. We were told not a problem. No other information was given out or offered. On returning the car we were charged an extra $400 dollars for the extra driver! The extra driver could have hired their own car for that cost. Why were we not that the cost would be so high?

We didn't get a car straight away because there was non available.

Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.

Since my English is not good, I chose the Zuzuche app. I used to always choose Alamo for my bookings and was always satisfied, as they never excessively upsold additional services. This time, I chose Dollar, but the counter said there were no staff who spoke Chinese. We didn't understand English well and followed our previous experience with Alamo, ending up buying almost every additional service, totaling over $900. After driving away, my friends checked the receipt and informed us. We then contacted Zuzuche's customer service, who said the signed fees couldn't be canceled. I want to point out that Zuzuche's competitiveness isn't in its rental prices but in its convenience for Chinese speakers who don't understand English. Therefore, they should ensure either Chinese-speaking staff or Chinese rental contracts in collaboration with local businesses to make sure customers fully understand the contracts they sign.

The guy who received us was nice

Dislike: The Sun Pass toll system was not explained well. I ended up paying over $10 per day for tolls when I only used tollways to and from the airport. The rest of my driving was on surface streets so I would have saved money by paying cash for the tolls I used rather than paying the flat rate.

Like: Our car hire from Dollar was processed quickly, efficiently and customer service was excellent. We were able to pick up our car and travel to our destination with no problems.
Dislike: .

Good rental company, the process was quite satisfactory.

Like: Good car good stuff
Dislike: I paid more than what was written on the website they said it is airport taxes although the price was tax included with no specifications and they said it is the role there actually i felt very bad

The service attitude of Dollar was decent, and the wait time wasn't too long. However, they didn’t explain additional clauses in the rental contract carefully, causing customers to spend extra money unnecessarily.

The roadside assistance was a no-show; waited over 3 hours in the rain.

This was my first time in the USA, and I was very pleased to get the car right after landing in Orlando. I don't speak English, but your warm reception and the use of a translation app helped resolve any issues. During the 30+ days of our trip, the car had no problems and ensured our journey of over 11,000 miles. I will choose your company again when I return to the USA!

The rental car company charges a management fee per toll, which is outrageously expensive. I rented the car for one day and passed through four tolls, which cost only $6, but I was charged $60 in management fees. It's basically robbery. They didn't inform me about these high fees at the pickup, nor did they suggest renting an automatic toll device.

Like: if travelling thru-out floria, buy the express pass offered. so many toll, so many headaches

Like: I like the service the warm friendly service you give to me you guys were amazing

Totally unsatisfied, the staff were all frowning.

Like: Good mileage......very comfortable.