The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.
During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time.
Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further.
The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel.
Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.
The vehicle was clean and in good condition. The rental and return process was very quick. There's a shuttle service available as soon as you exit the airport.
I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again
The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.
We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred.
Pick-Up was easy and quick.
Absolutely avoid renting from this terrible company, run by Indians. They look for any excuse to deduct your deposit during car return. I was completely ripped off; they charged me 495 AUD for a tiny dent, likely caused by a small stone, even though the paint wasn't damaged. I didn't have time to argue as I needed to catch a flight. In summary, never rent from this Indian company again.
your navman desperately needs an upgrade. if i did not had previous knowledge of where i was and where i was going i would have been terribly confused . otherwise the car itself[it was a honda] was great,the mpg was excellent.if you upgrade the navman i would definately use your company again
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