“Overall good service, thinking of using the company again when we head to Maroochydore in December.”
About East Coast:8.0/10
The car was great.
The lady who served us when we picked up the rental didn’t really explain why we were paying more money. I thought l’d paid everything l needed to. Apparently the extra money was to remove the excess. I wasn’t really given a choice of not doing this.
On returning the car the staff member was very helpful and friendly.
About QEEQ:10.0/10
They were prompt in let me know what the extra money was for.
Give good discounts.
Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!
About QEEQ:10.0/10
No price drop for he reservation, I'm confused how it works because sometimes it's cheaper but the price does not change, even as a Diamond client. But overall very easy to book!
“Great car and supportive car hire experience for a woman travelling alone”
About East Coast:10.0/10
Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!
The pickup location is not at the airport, you need to call the store. The first time I called, no one answered, but they picked up quickly the second time. Since I opted for insurance, there was no additional fuss. I booked a Mazda CX-5, but got a Mitsubishi Outlander with just over 5000 kilometers, which was pretty good.
“Planning to give 1000 dollars because they could take money from my bank account in case of damage.”
About East Coast:7.0/10
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
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