CAR RENTAL REVIEWS ON BUDGET IN ANTALYA

The pick-up and drop-off process was extremely fast.

This was my worst car rental experience. The BMW 5 Series was not available, and they replaced it with an XC60. It was just the two of us, and we didn't want to drive an SUV. It cost us an hour. The Turkish staff were really dishonest; they added full insurance and asked me to sign, costing several hundred more. I can't express how I feel. I'm not satisfied with this app, and I'm even less satisfied with the Turkish rental store. The return location was hard to find, and we almost got charged an extra day's fee.

I booked and paid online several days in advance, but the front desk couldn't find my reservation when I went to pick up the car. Although the rental company's customer service responded quickly, it didn't help, and I ended up having to pay double the deposit to get the car. Apart from that, everything was perfect.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Was pushed to buy additional insurance.

The service attitude was very poor, and they forced us to buy extra insurance.

Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

The staff was very friendly, and both the pick-up and drop-off were very quick.

Satisfactory

It feels quite convenient

Antalya Airport is small. Budget is on the right side as you exit the hall. There were about four or five people in line. Other companies had no business. It was relatively quick, but could be faster.

Budget truly lives up to its reputation as a global brand. They are everywhere and clearly marked. The service is very professional, and they don't push you to buy additional insurance. The pickup and drop-off processes were very efficient, and the deposit was returned on the fourth day after returning the car. Great!

Like: Good value Good and lie milage car
Dislike: Personnell at administration not so friendly

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Satisfied

Your company didn't receive the rental company's contract

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.

Waited a long time for the car to be delivered.