CAR RENTAL REVIEWS ON BUDGET IN ORLANDO

Very Happy with service

Excellent

The Car was excellent and spacious for the family. With the exception of waiting longer due to less staff, the one serving us was very helpful.

Thank you

Thank you

Good service but car could be cleaner

Initially the car provided had issues with tyres then car was changed after couple of days which wasted some of my time. It took more than 15 minutes to speak with some on call center as all options had machine talking. Other than that everything else was smooth!

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.

First I paid for Easyrentcars 460,47 Euro on the 24th of June. And then I paid again, for the same car in the airport when I picked up the car 363,05 USD According to the Rental Voucher the total charges of the Rental Car is 460,47 Euro and the amount due at pick up is 0,00 EURO I want 363,05 USD back. Laszlo Solyom

A management disaster!! I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines. The situation was very badly managed: • Budget should have advised the people in the line that it would take over two hours to process, other members of family could then sit down or get coffee etc. • There was no need for the entire families to be in the same line as the main drivers, this just made matters worse. • If Budget are going to blame the airport, then they should have told the people in the line. • Maybe hand out bottles of bottles of water to people, the least they could have done. • Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked. Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm. I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!

Good booking process, good value compared to other sites.

Car had 34,000 miles and was worn, tired and had only mediocre AC in the Florida environment. Transmission did not work well either.

No issues here.

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30

Good and reliable

Price did not drop. But value for money

No

No

Very professional rentcar

I got the best price of a small SUB with all the coverages for 9 days ever, only with easyrentcars

Random charges and unexplained fees. I've been using this platform for overseas car rentals since 2012. At that time, not many people from China were using the platform, and international rental agencies were more reliable. However, by 2019, as more Chinese customers started using the platform, those agencies began to impose arbitrary charges. In the future, I will book directly through the international rental agencies' platforms to ensure accountability. My trust in this platform has been decreasing.

This was our last visit to Florida as our children are older and requested a specific car, but didn’t get it. On collection there was a large queue and the staff working do take their time and disappear off a lot (not sure why) mid sorting out your rental. The man who sorted our paperwork was polite and professional. We found out car no problem. The car on the inside could have been cleaner. There was a lot of sand in the car and we also found fries and mentos under the seats! The car was adequate for a family of four and ran smoothly for the duration of our trip.

Easy to navigate page and good email communication.

The time spent waiting to get served at the Budget desk in Orlando International Airport was ridiculous. There were only 3 staff on duty and they spent a long time trying to sell add ons and extras to the customers instead of trying to keep the waiting time down. The car could have been cleaner and there was some slight damage on the car that made me nervous that they might try to charge me for it as nobody comes with you to get the car.

Price drop protector didn't do anything for me.

Cars requested were not available. The car given in place was only just big enough for 6 people and luggage. It did not have sat nav although this was free with our rental and when they finally came up with one it had no fittings for the car and the front seat passenger had to hold it. They then tried to charge us extra for it even though it stated plainly on the agreement that it was included. The sat nav was not accurate and possibly needed updating.

Car had plenty of space same model as booked. Short wait time to pick up car.

1and a half hours wait to get vehicle!

We queued fir 2 hours to pick the car up which after an 8 + hour flight was terrible especially with children. Not enough staff and was a lengthy process. The server was polite but we ended up paying quite a bit extra after his successful suggestive selling of add ons. Also the car wasn’t in the bay we were told it was. It was a swift drop off which was a relief. I’m not sure I’d use the firm again solely on the terrible wait to pick the car up. Things we’re getting very heated in the queue.

All good. Yes it was great value and easy to use