CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

Very good

Excelent. We were at terminal 1 isntead of terminal 2. The staff were very polite and give us a superior car.

5 star

Many additional fees that weren't disclosed when booking.

They forced us to upgrade the vehicle and overcharged us! How is an Audi A4 an upgrade from a Mercedes B? Ridiculous!

Należy tutaj wyeksponować fakt bardzo złej i niezgodnej lokalizacji punktu odboioru samochodu podawanej we wskazówkach zawartych na umowie. Zły, noeprecyzyjny opis lokalizacji biura na terminalu a załączona mapka wprowadza w błąd. Chodzi o lokaliza ję na terminalu. Lokalizacja odbioru samochodu, czas otwarcia biura we Frankfurcie nad Odrą nieprzychylny dla klienta. Parkowanie samochody po jego odstawieniu i oddanie kluczyków na sga ji benzynowej odległej o 5 km to jakaś ogromna pomyłka. Tymbardziej, że odbywa się to tylko do godz. 21.00 A co z oddaniem samochodu po tym czasie? Ja musiałem czekać do rana na otwarcie biura. To wiązało się z koniecznością nocowania w hotelu i opóźnieniem mojej dalszej podróży. To wymaga koniecznej poprawy a ja osoboście jestem bardzo niezadowolony z takiego obrotu spraw.

Very satisfied

The staff were quite patient.

It's okay.

The car model provided is never the one I reserved. I booked an A3 and got an Opel, which was really hard to drive.

Good

Overall good

料金が予約時と差異がある

The car was very clean and easy to drive.

Generally satisfied

This’s the second time that I rented from Europecar. Always as excellent as usual. Nice car with satisfied service during pickup and drop-off

One condition in filter should be provided that is to choose auto or manual transmission.

Did not inform about additional charges, directly printed it on the German contract, and deducted the amount from the credit card after dropping off the car.

The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.

They gave us a f-PACE .. so it exceeded our expectation

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

We booked a Mercedes C200, but when we arrived at the store, the staff informed us that they didn't have any Mercedes available. German precision, they say, but I don't see it here. We didn't specify the model at the last minute; it was reserved well in advance. Why didn't they reserve the car for us knowing we had an order? The key point is that when we arrived at the Europcar parking lot, we indeed saw at least two C200s parked there, which means the staff was deceiving us. Extremely frustrating, this kind of blatant dishonesty, lying straight to our faces without any cover-up, shows a complete lack of respect for us. This initial experience can be rated zero.