CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!

Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee

Our flight arrived early at Terminal 1 of Frankfurt Airport, but the car pickup point was at Terminal 2. Germans are very strict; at Terminal 1, we were told we could only pick up the car at Terminal 2. It took some effort to find the pickup point at Terminal 2, which is located under McDonald's. We had to pick up the car at the exact time on the order because the car wasn't ready yet. We bought supplementary full insurance on the QEEQ website, but it didn't show up in the German order. Luckily, there were no accidents. Adding an additional driver costs an extra 50 euros, but the insurance must be purchased through them to be covered.

Pretty good. The overall appearance and reception were nice.

Very good

The company is pretty good; the car models are relatively new. The car I got had only run a little over 10,000 km and was in great condition.

The queue was very slow and the service attitude was stiff. The only pleasant surprise was a free upgrade to a Jaguar XF, and this car had only 7000+ kilometers on it. Picking up the car was quite smooth once we got the keys at the counter.

Very pleasant car rental experience. Definitely worthy of being Europe's top car rental company.

Convenient pickup at the airport

A very large and reputable car rental company with excellent service.

The counter location is very obvious.

Returning the car was convenient, the young man handling the return was friendly, and the inspection was quick and straightforward.

The reserved car model was unavailable, so they gave us a similar Hyundai i40 wagon, which was very new.

Great service!

We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!

Very reliable

Good service attitude

The car rental company is excellent, a well-established company with cars in great condition. Very satisfied.

Even though there were few people, the process was slow. Not sure if it's because I didn't buy their insurance, but the efficiency was very low.

Picking up and dropping off the car were both within the terminal, which was quite convenient. All I needed to provide was a translated driver's license, saving on notarization costs. Overall, I am fairly satisfied!