CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

The company is good, highly recommend.

The rental company is right outside the airport. I upgraded to a B200 for a few extra Euros per day, and it was very comfortable to drive.

After the accident in Füssen, the procedure to switch cars was a complete mess, causing a two-day delay in my plans.

Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!

The service was excellent! Quick and easy!

First time encountering such an issue. Paid a deposit but they couldn't find it. Bought full insurance but they said it wasn't available. Ended up paying half more than expected, and they were extremely impatient.

Europcar is great and very convenient. Very satisfied with the service.

Convenient, got the vehicle smoothly

Service was very quick

We had read the reminders provided by Zuzuche before arriving at the Frankfurt store, but the staff informed us that the car we booked was unavailable and gave us a similar one, which actually had a much smaller trunk. They did not ask us if we needed GPS or any additional services though we declared that we didn't need any extras and had already paid through Zuzuche. When signing the agreement, the staff positioned the paper so it covered the upper part, which we couldn't see. After signing it, we found out about the additional charges only when returning the car. We have rented cars directly or through Zuzuche from various companies across Europe multiple times, but this was the first time we faced such an issue. It was also shocking that we couldn't communicate in English over their customer service phone line. We will definitely not choose Europcar again, as this was highly dishonest and felt like a scam! Zuzuche also refused to help us further because we had signed the agreement, which was very disappointing!

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.

This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.

I brought the required documents and prepaid the rental, but they refused to give me the car. This made my travel in Germany very inconvenient.

They gave me the wrong model and it was a lower trim. I was supposed to get a Mondeo but had to pay extra to switch cars.

We recorded a video during pickup showing an issue with the rim. When we returned the car, they claimed there was a problem with the same rim. We showed them the video, and they verbally acknowledged it and said it was noted and there would be no charge. However, four days later, we were still charged.

Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!

They still charged me over 60 euros for the additional driver fee

Easy and convenient pickup, very good

There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.