Germans are very punctual. I booked a car for 2 PM, but when I arrived at 1 PM, there was no car available. I had booked a Volkswagen but got an Opel of the same class instead.
The staff had a great attitude. The pickup and return processes were very convenient. The car was in excellent condition. However, finding the return location was extremely difficult since it was in an underground garage with a very small sign. It took almost an hour to find it.
Renting the car was convenient with no additional sales pitches. They only asked about full insurance. The self-service pick-up was clear and the charges were transparent.
The service attitude was okay, but there is a distance between the Munich train station outlet and the pickup location, and no staff accompanied us to pick up the car. The car's computer system malfunctioned during pickup, and it took the garage staff a long time to fix it, wasting an hour. If there are issues with the car, you have to negotiate back at the outlet with your luggage, which is very inconvenient.
The staff were very friendly, there were no extra sales pitches, and they even added an additional driver for free. The return inspection was also very quick.
Although we booked an Opel, we received a mid-range Passat wagon instead. Despite not renting a GPS, the car came with one! Our own GPS wasn't working well, so the car's GPS saved us. We really came to appreciate wagons after this experience. It was definitely one of the highlights of our trip.
The car rental process was straightforward and convenient, with quick pickup, fast inspection, and clear charges. They upgraded us to an Alhambra, which had great power.
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