Good service attitude, the provided car model was different from the selected one, but it was a new car. If the car model is different, it's advisable to clarify the price details on the spot to avoid misunderstandings due to language barriers.
The service was excellent, the procedures were simple, and we were very satisfied with the condition of the car. It was almost brand new and even had a navigation system, which was a pleasant surprise. Our own GPS had issues, and it was incredibly helpful.
Service is good and prices are cheap. The only inconvenience is having to call when picking up and returning the car due to the lack of a physical counter.
Firstly, Germans have a strong accent, making English communication a bit difficult. I received a fine during my stay in Germany, and when returning the car, they told me to pay it myself without any assistance. When I asked what would happen if I didn't pay, they said they didn't know and were very arrogant. They sent me to the airport post office to pay, but the post office opened at 10, and my flight was at 10:30. Because of this, I missed my flight. Of course, the security check also delayed me, but I am very dissatisfied with the irresponsible attitude of the German rental company.
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