EUROPCAR CAR RENTAL REVIEWS IN SERBIA

Since it was a new car, we didn't inspect it too much. But judging from the logbook at the airport pickup and return point, if it's not a new car, it should be thoroughly checked.

No forced insurance sales from the rental company.

When I picked up the car, the staff came up with various excuses about getting off work soon. They handed over the car and left quickly. During the return, they inspected it very carefully, especially under the front bumper, looking for scratches, and they found some. I suggest paying attention to details when renting from this company and definitely buy insurance from Zuzuche. Several Chinese customers with me encountered damage charges. Moreover, the charges are based on the damage to the entire part.

The Europcar staff are very enthusiastic.

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

Europcar is located on the right side of the arrival hall of Belgrade Airport, very easy to find, with two counters. Bring your paper order and all materials, the process is quick!

Over charged me the cross border fee. Charged more than 200 euro for tiny scratches under the bumper. Avoid.

Service was fine, but there may be many requirements for expensive car models.

Brand new car with only 1000 kilometers

The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

The staff's attitude was average. We had to drive to the company to get the green book for crossing the border. Why couldn't we get it at the airport rental location?

Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.

Our flight was delayed, but the staff waited for us. Their English was excellent, making communication easy.

Easy to find, great service

Overall, it was pretty good. The attitude was very nice, and there was no hard selling. We added an additional driver ourselves, and the extra cost was about 300 units.

Good

No pressure to buy insurance, staff were friendly, highly recommended

Smooth car pickup

Great service!