CAR RENTAL REVIEWS ON HERTZ IN BANGKOK

I had a little extra charge to adjust the pickup and dropoff time

It could be a bit easier to enter pickup and dropoff times in search instead of defaulting to 12 all clocks should be 24hr

Excellent

Overall good, but for some reason, my Mastercard couldn't be used.

International chain, excellent service, quick shuttle, punctual and efficient. They even returned my forgotten phone charger, very impressive experience.

The service attitude is excellent, and the location is easy to find. The return location is not far from the airport, and they even offer a ride to the airport. Very good.

The service was fast and efficient, highly likely to return!

The service was excellent, and they prepared a brand new reserved model. The paperwork was completed in just a few minutes.

Very satisfied

Everything went smoothly, very satisfied.

Very good, they drove the car to the parking lot. Vehicle condition was excellent.

Processing was fast and very satisfactory.

It's okay

The pick-up location is a bit far from where the paperwork is done. After completing the procedures, we waited for over ten minutes before someone came to get us. We drove a few kilometers to the pick-up point. The car they provided had several scratches, and we had to check multiple spots for damages. The car didn't look very new and shook a lot when driving fast. However, the air conditioning was quite powerful.

Should check car condition before handover to customer, I find out that the car I rent it from your is very low air tire pressure. It shouldn't happen.

Make sure this would happen again to other customers and it's very dangerous.

Highly satisfied

The reception was high-end and classy, located in a five-star hotel lobby. The staff were patient, meticulous, and attentive, explaining the various car features thoroughly upon inspection. Highly trustworthy.

The overall process was good, and the car was in great condition, very clean at pickup with no hidden fees. However, the only downside was that when I returned the car, they said there was a small scratch on the tire and that it needed to be completely replaced (nearly 10,000 THB, very expensive as the daily rental rate was only 190 RMB). Honestly, I didn't hit anything during my rental period, so I'm not sure why there was damage. Maybe I missed it when I picked up the car. Fortunately, I had insurance, but it really affected my mood.

Hertz provides reliable service.

Great attitude, they even upgraded my car to a Fortuner.

Quite average