CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

Very friendly

There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.

Poor vehicle condition, even worse service

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

Not crowded, but everyone speaks English

Pickup and return were very quick

Good

The location I booked was not the pickup location, and there was supposed to be a Chinese receptionist according to online reviews, but I didn't encounter one. However, the African American gentleman who assisted me was very patient and provided good service. Thumbs up.

Before the trip, I was really worried despite extensive research, but picking up the car was super easy! I originally reserved a Nissan Amanda, but ended up getting a Chevrolet Suburban, just like the ones in TV shows with FBI agents. It had a powerful 6.2L V8 engine! Amazing! Hertz really does live up to its reputation!

The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.

Quick pickup, clear signage within the premises

The handling was not particularly efficient. Average. I didn't receive the car keys and had to wait. I waited and waited, but no one came. When I went back, it turned out the keys had been ready for a while, but no one informed me.

The customer service was excellent. Our car got broken into midway, and Hertz arranged a tow truck and Uber to their local branch in the middle of the night for us to get a new car.

Like: Help and friends
Dislike: The booking was a long vehicle , unfortunately I was given a small typ !! Not enough for my pages

It's okay

Terrible service, contacting the rental car customer support is useless

MINA's enthusiastic reception made us very satisfied.

More convenient than booking directly at the store